Frequently asked questions

Everything customers usually ask before booking a parcel, a removal or a vehicle transport between Scotland and Poland.

Booking and collection

Book online or send us an enquiry and we will call you to confirm the collection date. We never dispatch a van without agreeing the date with you first.

Payments

Parcels are paid in full at booking by card. Removals are confirmed with a deposit and the balance settled before delivery.

Claims

In the rare event of damage, report it within 48 hours with photographs and we will process the cargo insurance claim for you.

Customs and duty in plain English

Since Brexit every shipment needs a declaration. Personal effects being moved to a new home are relief-eligible, gifts between private individuals under €45 are free of duty and VAT, and commercial goods over €150 attract duty. We fill in the CN22 or CN23 and keep a copy on file.

Access, parking and permits

If the street needs a parking suspension or the close is too tight for a Luton, tell us when we call. We arrange the bay suspension in Edinburgh and Glasgow and use a shuttle van where a large vehicle cannot get near the door.

Frequently asked questions

How much is a parcel to Poland?
£40 for up to 20 kg and £50 for up to 30 kg, door to door, with customs paperwork and insurance included.
How much is a removal to Poland?
£1,000 for half a van and £1,800 for a full van, including loading, insurance and door-to-door delivery.
How long does delivery take?
Parcels take 3–5 working days and removals 5–7 days door to door.
Who arranges the collection date?
We do — always by phone, so you can pick a day and time window that works for you.
What cannot be sent?
Cash, valuables, documents of value, alcohol, tobacco, medicines, weapons and perishable food.
Do you speak English?
Yes. Our office handles enquiries in both English and Polish.
Do you offer a man and van service, or is it a full removal firm?
Both. A part load with a driver and one crew member starts from £350, while a full van with a two-person crew, blankets, straps and assembly is £1,800.
Will I be charged customs duty on my own furniture?
Household effects you have owned and used are normally moved under transfer-of-residence relief, so no duty is payable. We prepare the inventory that supports it.
Can I track my parcel?
You get a booking reference and we message you when the van leaves Scotland and again on the morning of delivery, so you know the day and the time window.